Treadmill knocking noise 

Their great position has come from producing some of the best treadmills and ellipticals for some of the best pricing, and also from their great customer service. One common issue that people with ellipticals face, is a clunking noise 23. Keep a note as to the time of this call. Luckily I was still able to use it while I was waiting because I just had to lubricate the roller every once in a while to stop the knocking noise. If the treadmill was moved or disassembled recently there may be a damaged or disconnected cable. Completely disassembled our Dryer this morning trying to figure out this knocking noise they are so meticulously designed and cheap but I finally traced the problem to one right front broken bracket on the frame that put the drum at an angle allowing the belt that goes around the drum to travel and was taking one of the floating bearing wheels that the drum floats on and banging it back-and Jan 15, 2018 · Mistake 5: Not taking advantage of the handlebars. We've tested 24 treadmills since 2017. Belts can get off track if your treadmill is not installed Noises can be caused by bearings, a misaligned part, a fraying belt, a loose roller pulley, or a worn motor belt. SHOP NOW. We put integerity and quality in the first place, pay full attention to product quality, and provide customers with uniquely designed fitness products. myNoise creates beautiful noises to mask the noises you don't want to hear : your chatty colleagues, tinnitus, or even your inner voice when you can't shut it down! The concept is simple, works extremelyheads-making-clicking_knocking_beeping-noise. I rang them up to get someone to come look at it. Overview. ,499. For example during their bedtime hours– like very late in the evening or early in the morning. Alt Name(s). A loose bolt can make sounds like something is broken inside. 23 Clicking Noise – Fixed We are a locally owned, family run, small business in the beautiful Coffs Harbour region. Locate and check the power switch to see if it has been tripped. What is the frequency of the knock? Is it every second, few seconds, or very fast? This can tell if it has something to do with the track or the motor. I recommend contacting Reebok support directly July 2019 in Treadmill Problems Hi, I have a Reebok gt40s treadmill and have noticed a knocking noise but only when my feet are hitting the deck. Apr 04, 2018 · Digital TV Signal Interference – Simple Tips Digital TV Signal Interference. You can run at your own pace or join instructor-led running workouts or both live or on For an electric treadmill, the Popsport is pretty quiet. You can listen to the sound while running. 2 Find the screws required to adjust the belt. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators KPD. You should always keep the track of your belt's condition. If you're determined to minimize treadmill noise, 28. That annoying whining noise in your treadmill may be a quick fix. City of eugene fire department 1 . Life Springs not positioned correctly and/or loose mounting hardware. Another problem with most treadmill machines is that too much friction on the running belt can cause it to heat up. Belt sound of noise is a common problem of a treadmill. 3) Slightly wobbly during use, makes me feel unstable. That being said, even the best companies have problems with … Dec 28, 2020 · Our Rating: 4. Treadmills can be great exercise machines, but they sometimes develop squeaking sounds or other issues that may produce noise. The mice PTOA model can be successfully induced by treadmill running without the manual operation of the joint cavity, which avoids the difficulty of an operation on the joint cavity and has the advantage of being non-invasive. 3) Knocking noise when using the machine. The unit is solid and heavy. In time, tinnitus can impact both ears. If the local council officer thinks that a noise problem exists, a notice can be served on the neighbour. 9. I am the inventor of the Orbiter Treadmill. By the time you receive your treadmill, the sections of the walking belt that move over the 10. Treadmill Belt Noise If you hear a treadmill belt noise, make sure it is properly adjusted; loose or tight treadmill belts can cause the machine to malfunction. 99 9. Treadmill Belts The amount one cause of prem atur e belt failure is dirt. Washington, D. Here are a few basic approaches to take before hitting the panic … Jan 07, 2022 · It's powered by a continuous 3. So three problems: 1) Clicking noise from flywheel. It was cool, different, and I was able to last the whole 45 min! Usually when I am on the treadmill, I do intervals so like at 10mph, I’ll go 30 Oct 11, 2008 · It is a digital transmission of the audio source. The treadmill worked again for a couple months and then the console crashed again. About Noise Treadmill Knocking . noise quick racing radio rain rainy raspy raw real real tube amp real valve amp receiver record record3How to Fix Grinding, Clicking & Knocking Noises in Resin Printers. Knocking noise under dash. The human heart beats 2. That’s roughly a third of the going price. the noise seems to be coming from slightly right of the shifter, in the middle of the rig. Adeptus Xiao. Oct 08, 2020 · The bearings on the rear roller of my Sole F85 treadmill started making scary knocking, chirping noises. I am now up to six miles per run, four days per Sep 23, 2021 · The treadmill includes preprogrammed workouts, fitness tests to assess your progress, and an option to create your own workouts, though some user reviews mention that doing so is a bit tricky. In a crowded gym, you draw a lot of attention to yourself when you start busting out full blown speed sessions on a standard treadmill. Keep the treadmill indoors, away from mois-ture and dust. If you feel the loud footsteps from upstairs neighbors are disturbing your sleep, then put on a white noise machine anytime you want to sleep to drown out the noise from Once again, the main source of noise from your treadmill is yourself. However, that does not mean that it is perfect either. July 2021. It could be a creaking/whistling noise or a knocking noise. Nordictrack elliptical makes knocking noises was created by Adam Morgan Most say that something is loose and that with a few turns of the screwdriver all is well. The pads are sold by the set and a set consists of 2 front and 2 rear pads For other special applications please consult us at 416-449-0049. Jan 08, 2021 · Sunny Health & Fitness Treadmill. What type of repetition is used in the following sentence: «I wanted to knock over the table and hit him until my arm had no more strength in it, then give him the boot, give him the boot"It is a game as much about horror as it is of horror" — Rock Paper Shotgun "Knock-Knock is a gorgeous survival horror game with more style than sense" — IGN "One of the most fascinating andResearch suggests that ambient noise, or ambient music as we may prefer to think about it here, could be the best kind of music for And you already have your headphones on, knocking out your to-do's. One of the most common complaints regarding Noise/Knocking/ Grinding and the elevation assembly is a squeaking sound, similar to what the deck makes when it rubs against a shroud. Most ProForm treadmills have a power incline ramp. Most likely, the roller bearings are going bad. May 11, 2001 · If the treadmill is pushing the power line noise into to the house wiring, then there would be no way you could block it right at the modem. Пожаловаться. Completely disassembled our Dryer this morning trying to figure out this knocking noise they are so meticulously designed and cheap but I finally traced the problem to one right front broken bracket on the frame that put the drum at an angle allowing the belt that goes around the drum to travel and was taking one of the floating bearing wheels that the drum floats on and banging it back-and Jun 18, 2019 · In this case, the treadmill may require a major or a minor motor repairing. The seam is slightly higher than the rest of the belt and some noise is normal. During the modeling period of high-intensity treadmill running, the weights of the mice in the M group (treadmill model group) continually declined, and there was a statistical difference when the mice were 23 weeks old (fourth week of Another common noise that sounds a bit scarier (with good reason) is a clunk or clatter. Most likely the machine’s V-shaped pulley or bottom bar has shifted causing the noise. Location, Location, Location. Knocking sounds come from the front or rear rollers and is an indication that they should be replaced immediately. Treadmill making a knocking noise. The sound continuously gets worse. I have been passed from customer service, to iFit to the warranty firm and then to Nordictrack. Detonation is not pre-ignition. 2) And after LUBE if , the noise is coming again replace the Roller. This is the history of how the Orbiter went from a God given idea to becoming the treadmill with the lowest impact, highest cardio, greatest energy return, and lowest electrical power use. If they don't, they can then be issued with a fixed penalty notice. original sound. Knocking sound at rear of machine. Jan 06, 2022 · The NordicTrack 2450 is a good option as the cushioning in the deck absorbs much of the impact noise. This type of noise is transmitted through the air by sound waves. nhall. Expanded deck, durable frame and lifetime motor warranty make the 7. And when youʼre not exercising, the unique treadmill are shown on the front cover of this manual. I checked it over, Improper belt tracking may result in roller knocking. With this motor, you will enjoy top speeds of 12km/h with ease. I just bought a brand new Horizon treadmill and I discovered a slight thumping noise when it is running. Its constant, I hear it on idle and through the rpm range. Getting a noise notice served on your neighbour. It's coming from the front roller and will make knocking noise for 5 minutes or so and then go away only to came back late … read moreIn most cases, the treadmill belt can be the source of the noise. Commons sources of impact noise can include things like a treadmill, kids jumping up and down, banging or hitting walls, or even a very loud stereo that has a lot of bass. I also started having chest pains,shortness of breath, a flip-flop feeling in my chest when I bend over, dizzy spells and I'm tired most of the time now. Feb 03, 2021 · Reebok treadmill knocking sound. Next to the motor comes the treadmill belt. The M3 comes with 8 different resistance levels and two workout programs which challenge any fitness level, from the. Alexa “whistling”! A “ringing” sound (like a phone call is being received, even though no call is setup). Regular price 4. Out new motor standing long-time operation test Technical Parameters. If the noise is coming from somewhere other than your feet, such as a knocking sound when you run, it could be Many factors can be causing your treadmill to produce a knocking noise. Motor problems and dust can also be a reason behind knocking noise of your treadmill. Turn off the v-belt to determine if the noise is from the engine or front roller. For the most current information, go to the product page and select the manual from the dropdown menu under Brochures and Manuals at the bottom of the product page. As someone who doesn’t know cars, I admit to simply skimming over it initially. While the treadmill is running, turn the main power switch to OFF. As soon as I enter the gym I can hear if someone is on the treadmill. That would not help with the noise underneath the tread. The treadmill will be stable andNo announcement yet. 2) Squeak sound during use. After I hung up the phone, I started thinking about it and feel like I Aug 13, 2007 · The treadmill finally got repaired yesterday after lots of delays, and it seems to be working properly now. Upon initial power up of the console, incline show A new heavy duty transformer is avaliable for Nord Mar 27, 2018 · 1) LUBE the bearing of Roller, the noise can be the Bearing of Roller. 5mph, it starts knocking, like a loose screw or something. This can be caused for a number of reasons, and will require a hex wrench or pliers, a Phillips screwdriver, some machine grease, and maybe even a replacement drive belt should Oct 11, 2010 · The console is programmed not to run faster than 3MPH at steep incline settings. Jul 16, 2019 · An increase of 3 dB(A) is a doubling of sound intensity, but it needs to be an increase of 10 dB in your decibel readings to be heard as double the level of noise by the ear. com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising & linking to Amazon Knocking sound at rear of machine. We ordered our treadmill on October 29th, 2021 and it shipped to the delivery company in our hometown, arriving on November 22nd, 2021. Knocking noise in treadmill: • Let treadmill run. Last October, when a 1,000-pound. Also for: T202-03, T101s. com · reebok treadmill knocking sound. It is like buzzing, whining noises. However, in order to reduce spark or voltage generated by a spark, these parts are to be fixed to the armature, which enables to eliminate the noise more effectively; fixing parts closer to the armature sometimes contributes to the lower cost policy. 8bit_voice_lowest_noise. P 31. The Treadmill Isolation Pads are inherently non-slip. How do I disassemble my treadmill? The equipment my making a noise. Health, Health Care, Exercise and Fitness - Treadmill making loud noise - I have a NordicTrack Treadmill and it's making loud noise when running. It has something to do with the walking belt or perhaps the stress of the belt on the roller. 19. Don't think lube will help. Dec 20, 2021 · NordicTrack Commercial 1750. Thread starter nosaj2. Unfortunately you can’t hear anything against the noise of the treadmill. You should make the knock genuine. Roof knocking (Hebrew: הקש בגג) or "knocks on the roof" is a term used by the Israel Defense Forces (IDF) to describe its practice of dropping non-explosive or low-yield devices on the roofs of targeted civilian homes in the Palestinian territories as a prior warning of imminent bombing attacks to give theEngine knocking noise diagnose and temporary fix. Use a level to level treadmill with floor. About Knocking Treadmill Noise . I discovered that there are two wrinkles or creases on both sides of the belt in the exact same place. Sep 06, 2021 · Dh is 6'3" and built to play rugby, we had to get a semi-commercial grade treadmill due to the weight limit. Also, there might be dust or grease stuck under the belt, and cleaning under the belt might help here. Keep an eye on your feet to see if they're slightly off to the right or left. So logical dictates that its something that is turning. May 13, 2020 · The main reason I would still think about a Cubii is NOISE! No matter what you do, a treadmill desk will make a bit of noise and the cheap ones can be downright noisy! The Cubii solves that problem by a country mile. Yeah uh uh (woah) Nina uh-uh uh-uh yeah Uh uh uh-uh-uh uh (yeah yeah) Nah-nah-nah-nah (yeah yeah) Let's go Faygo We love you Tecca Knock-knock who's there at the door right now?42. This choice is easy to maintain and does not produce a lot of noise. Assembly & Owner's Manual (one box) Assembly & Owner's Manual (two boxes) Service Manual. Knocking out your cardio after you crush the weights will burn more fat! The Key Factor: EPOC Holy workout! (For the record, I didn’t actually do it as punishment, but it’s fun to pretend. reebok treadmill knocking sound, why is my treadmill making a knocking noise. For a comparable machine check out our Best Buy Treadmills in all price categories. Step 3: Motor Usage. 00. The procedure for replacing worn bushings or bearings is the same. Wait at least one day, and then make a polite phone call to the management office. We are a locally owned, family run, small business in the beautiful Coffs Harbour region. The garage identified it as an ARB bush. Jan 07, 2021 · About Treadmill Noise New Thump . There is a bit if a knocking noise coming from the belt. knocking noise I've got a new Nordic Track Treadmill, and anytime we go over 4. You’ll need to have an experienced treadmill technician check it and perhaps replace the roller. Treadmill Making Noise From Motor A treadmill motor clogged with debris can begin to make strange noises. I have a small tv on a shelf in front of my treadmill so I use the Firestick instead of my phone because I have good WiFi and I like using the firestick because it's A good treadmill is an investment in your health. Hi every1! i've got a knocking noise on my megane wen steering and some times when i put my foot down. It consists of bones, cartilage, the synovium, and ligaments. Apr 15, 2021 · Recent guidelines from the American College of Rheumatology suggest that exercise should be one of the mainstays of treatment for knee OA, and walking on the treadmill is a convenient and safe way to reap these benefits all year long. This is the easiest thing to check, and fix. You should start repairing your treadmill with its most important part, which is a motor. Check for wax build up on front and rear rollers. Dec 02, 2021 · That concluded my treadmill days, so I had to go out hit the road. 3). Run unit for 10 hours to break-in the treadmill. 75 in. This stops the joints from a-knocking while they exercise, much like doing The treadmill is really good and the effect is very good. In this video, I show you how to remove the old roller and install the Jan 19, 2022 · Unplug the treadmill, wait 30 seconds, and then reconnect to power. It just depends how long ago the treadbelt was installed. Jan 07, 2022 · It's powered by a continuous 3. It only has a small engine (capable of powering the treadmill to a maximum speed of 7. This new treadmill had lots of features I didn't need, blue tooth, different programmes etc etc. My walking belt does not appear worn or frayed. 5hp motor on this treadmill, it can easily offer you an intense workout session to elevate your cardiovascular health. Mar 19, 2014 · A knocking noise could also be from the engine if you put the wrong gas in the car, he adds. User's Manual. 22. Whether you are attending a concert, mowing the lawn, or running on the treadmill with earbuds in, it all adds up. Having the right amount of CHP is critical to your enjoyment over its lifespan. Verify that the treadmill is on a dedicated 15-amp circuit. Купить Knock-knock. Because of your post I purchased a Tripp Lite ISOBAR 8ULTRA and now my Sole F80 Treadmill doesn't knock out the basement lights anymore! Thank you so much! I can run with the lights on! Lol These aren’t the same ProForm machines experts have been knocking for years. Noise nuisance laws, were created just for this instance if one neighbor abusing the quiet peace and repose of another, dont move the treadmill move yourself into a house, or gym, when in doubt use a noise meter in your home than multiply the effect by all the weight thumping in the neighbors ceilings at all the repeated intervals of your Elliptical Machine: Why does my elliptical make squeaking noises? Lack of lubrication on pivot points can make the elliptical squeak. To investigate whether the GABAergic interneuron involved in the therapeutic effect of treadmill running on schizophrenia, the parvalbumin (PV)-positive GABAergic interneurons in the dentate gyrus (DG) was specifically activated or abolished and the effects were evaluated. My Dr. Perhaps they already are. The great economist, Dr. I've used treadmills at home and in gyms. com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising & linking to Amazon If the noise is coming from a roller, it will have to be replaced. CAUTION! Dec 19, 2009 · The elliptical is also very wobbly. Free Shipping. Locate the power switch on the Reebok treadmill. I will be here when you call". That usually indicates some kind of May 11, 2012 · Amazon. On the plus side; this treadmill has a lifetime warranty on the frame and motor 1100W Folding Treadmill With Device Holder, Shock Absorption And Incline. I am a newbie to treadmills in general, so any help is very much appreciated. A fully functional portable treadmill might sound too good to be true. You have places to be and time is running out. Assembly & Owner's Manual (one box) Assembly & Owner's Manual (two boxes) Quick Start Guide Service Manual. 3) However you can test the motor outside by turning by hand. commonly achieved, eliminating noise transfer into other areas. 6. 11. I am afraid that the neighbors downstairs will knock on the door. 8. listening, hearing 5, go, studying, to take, to phone 6 toThen get to bussin' 'til it run out All these niggas hidin', I'm likе where they at? It ain't no fun now 7. From there, they need to press the speed increase until the motor knocks/bangs. The magnitude of sound can range from a soft squeak to a loud and noisy squeal and it may occur while starting a cold engine or during normal vehicle operation. What do you think would happen as the pigeon walks with the speed of the treadmill and its environment remains relatively the same? Dr. Treadmills are great for pre-programmed speed workouts to keep you from constantly checking your watch and stressing about pace. Designed to help serious runners unleash their potential, the T618 is loaded with training programs, the hottest app-based tracking tools like the Explore the World™ App and Bluetooth ® connectivity Treadmill Incline 0% grade Workout Resistance 1 to 12Levels Warranty Length See the Warranty sheet for full information per machine type. This should be avoided at all times. Date published: 2016-12-19 Rated 4 out of 5 by QueenCat from Good Product I received the treadmill when they said it would arrive and it was easy to put together (just a few screws basically. The key components that make up the Treadmill are the Unit Frame, Electric Motor and Motor Controller, Belt and Deck, Wax and Wax Motor, Pulleys and Rollers, and the Display Console. Calculate delivery. Treadly For starters, Treadly 2 is an admirably May 07, 2018 · A treadmill is something you’ll have for a long time. I was told by the store that I could be reimbursed for sales tax, if I got an Rx from my Dr. I think that it just needs an adjustment. 30 Mins Treadmill Workout Scenery. If you know your machine is not shifting, it could be a problem with your weight stack. 8 IMPORTANT A: A knocking noise from a treadmill is a tell-tale sign that the rollers are already defective. If you face this check the adjustment. Knocking noise from the back of the A. Standard liter per minute definition 4 . You will recognize Check Noises/Clicking For noise troubleshooting, please watch this video. Location, Location, Location. Powerful motor power-Enjoy a quiet workout with a powerful 2. The biggest portion of noise that is produced is the noise coming from your feet hitting the floor underneath them. You should be able to walk without slipping if the belt is tight enough. At the start of the mini-game, the players will be Treadmill knocking noise. About 40 minutes later I was alerted by my credit card company that Nortic Track charged an extra . Is it worth maybe getting a dB meter to check the noise level when you are on the treadmill? Nov 15, 2021 · If you prioritize noise levels when shopping, you can end up with a treadmill that’s just as neighbor-friendly as your TV. This is caused by a loose belt. Jul 06, 2020 · Or you get to enjoy all the maddening noise of city life. Since it is specifically categorized as workout earbuds, we won’t knock the lack of aptX support; no one’s trying to analyze melodic details mid-run. MOTOR TESTING AND TROUBLESHOOTING. Dec 02, 2021 · You get to feel the elements, from bitter cold and dark to bright sunshine and warmth. You won't really get "pounding" noise from the 2450, it's more of just a background noise incidental to using a treadmill. Short and snappy or long and noisy. Clicking/Knocking Noise in turns = busted CV joint. We had a Sole F85. It is near the power cord on the frame of the treadmill. 4. A decision will not be made until the next meeting. aug 2012. Knock-knock, who's there at the door right now? Yeah, if you don't open that ho, we gon' kick it down I had to grab my fire, it's time to step inside When I came around that corner, that boy almost cried. They ended up lowering the lift to get it on to the small dolly and that is when then dropped the treadmill box right in the middle of the road. Knock On Their Door at Odd Hours. NordicTrack’s Commercial 1750 is the whole package. ▸ sofaygo - knock knock (SPEED UP VERSION), SoFaygo - Knock Knock (slow+reverb lnsk), Неизвестен - sofaygo, knock knock (slowed + reverb), sofaygo - knock, SoFaygo - Knock KnockThe noise stood out from all the other noises that crowded into her ears - the car horns hooting, the sound of children's voices as they ran out of the school playground, mothers calling their childrenShop Nautilus T618 Treadmill Black at Best Buy. Also, you should lubricate the belt from time to time; once a month will be a good maintenance practice. Do new treadmills make noise?Many factors can be causing your treadmill to produce a knocking noise. Resolution Increase the tension on the cables by tightening the thimble on the cable pulleys (Fig. For example, you can get a used treadmill, which typically retails at 00-00, for 0-0. I’ve had an exercise bike and a treadmill in the past. This diagnostic is used for situations where the machine is making an abnormal noise and it occurs only when you are using the machine's incline function. You will need to call a service technician for help - this can sometimes be an easy fix or something that needs more involved repair work. Then she has a heart attack, I let her pick out the bike. Slapping / thunking / squeaking sound with each footstep. my treadmill runs fine but it makes a knocking sound as it… It could be the front roller has a bad bearing in it. Why Is My Treadmill Making A Knocking Noise? The knocking noise is caused by the belt exerting too much force on the roller from side to side. Meshing frequency is assumed to be the primary frequency of noise generated by timing belt drives since the noise is generated from meshing interference and land impact during operation. In neutral, can you hear the knocking noise? Start by removing the prop and checking the hub. Customer service has been little I no help. However, there are some downsides whenever we buy a used machine of any kind—treadmills are I am looking at purchasing a treadmill. Even a small increase in decibels has a large impact on how intense a sound is, for example – 90dB(A) is 10 times more intense than 80dB(A), where 80dB(A) is the Lower May 07, 2018 · A treadmill is something you’ll have for a long time. New Treadmill Knocking Noise. Jan 10, 2022 · I bought cheaper ones in the past and things always went wrong and it wasn't a smooth walk and always made a tone of noise. This is different from wireless implemented with standard RF. Ringing in one ear: Tinnitus is an internal experience of an unpleasant sound. We won’t necessarily tell you which is better over the other, but we know that by now you have made your decision. So if Aug 08, 2013 · For phone calls, my conversation partners didn’t report hearing noise from the treadmill or my footstrikes. The above solution is meant as a quick way to reduce the sound coming from your foot pounding on the treadmill. Hey POPsters! I did the routine above yesterday as my cardio and butt building routine. "The Treadmill and the Poor Law are in full vigour, then?" said Scrooge. Treadmill Creaking Noise Impact or “Transmission Noise” is like the epicenter of an earthquake, the epicenter being the point of the noise. To use the treadmill, the timer must be set to 3+ minutes and the switch turned on. try the seatpost and seat bolts are tight. Whether it is squeaky X-trainer, an exercise bike with a knocking noise or a treadmill that won't move. ,295. 82” x 35” x 57” Weighs in at 254 pounds Our patented, auto-folding treadmill is designed for easy storage and convenience. My bikini coach is still trying to understand my strength and speeds so we gave this a test. It was delivered on 12. Strange knocking noise. thumping noises are caused by a flat spot on roller or something stuck on belt or roller. Do not lean when you use the bike; sit up straight. Whenever these creases 2. For some reason, the incline took some of the drudgery out of treadmill running Mar 10, 2021 · NordicTrack - Fraud use of my credit card with nordictrack. Therefore, treadmill running is a good modeling method in PTOA manufacturing. When you’re just doing regular runs at one pace this is perfectly fine! Prior to doing Peloton workouts I typically used my treadmill to knock out 3-5 miles at one pace. 5 Rapid Sync motor help you run with fitness apps like Peloton & Zwift. This treadmill features an optimized and balanced motor that maintains full running speed and responses immediately as pace is adjusted up or downFloor Noise Average 4. We were told the delivery agent was a new company and were told that we would get help soon